Our Promise
Gapcare believes that life is for living without barriers. We make an effort to set, keep and promote excellent customer service.
Our promise is to offer quick and easy to manage solutions, so you can spend time doing the things you enjoy. If we fall short in our service we encourage you to contact us directly.
Our compliance team has established and applied regulatory policies to ensure that we provide products that comply with all Financial Services legislation.
Promotion of Access to Information Act (PAIA)
Viva Cover is an authorised Financial Services Provider and adheres to the FAIS General Code of Conduct. Gapcare upholds the Promotion of Access to Information Act and supports a culture of transparency, accountability and good governance.
Read moreComplaints Resolution Policy
We welcome comments, compliments and complaints as it helps us improve our service. If we fall short in our service delivery, we encourage you to contact us directly so that the matter can be resolved promptly.
Read moreConflict of Interest Management Policy
In terms of the General Code of Conduct for authorised Financial Service Providers we are required to have a Conflict of Interest Management Policy in place to ensure that conflicts of interest are managed appropriately in the business.
Read moreTreating Customers Fairly (TCF)
At Gapcare, we endeavour and strive to adhere to the Treating Customers Fairly or TCF principles as set out by the
Financial Sector Conduct Authority.